These Terms & Conditions set out the rules that apply when you open and use a cz11 account — covering everything from how you access the lobby to how transactions through Upay or Bank Transfer are handled. Access to cz11 depends on your local law and eligible regions; reading this page before you start is the straightforward way to know where you stand.
Account eligibility rules
Upay & Bank Transfer terms
Your rights under this policy
Contact & dispute routes
POLICY POSTURE
How These Terms Govern Your cz11 Account
By opening an account on cz11, you confirm that you have read, understood and accepted these Terms & Conditions in full. They apply to every session you start, every game you open — whether that is a live table, a slot, or a crash game — and every financial move you make through your account wallet. Where you fund or withdraw through Upay or Bank Transfer, the specific instructions shown at the point of transaction form part of these terms; follow them exactly as displayed. We may update these Terms & Conditions when our services change or when applicable rules in your region require it. When we do, the revised version takes effect from the date we publish it on this page. Continuing to use your account after a revision means you accept the updated terms. If you do not agree with a change, the right step is to stop using the account and contact our support team to close it cleanly. Eligibility to use cz11 depends on your local law and the regions where access is permitted. We do not make a legal determination on your behalf — that responsibility sits with you. Where local law restricts or prohibits access, these terms do not override it.
Upay deposits
Bank Transfer withdrawals
Account wallet access
Wallet verification
Local payment rails
WHAT IS COVERED
Scope of These Terms Across cz11 Services
Not every part of the cz11 experience falls under the same set of rules. Understanding where these Terms & Conditions apply — and where they stop — saves confusion later. The four areas below draw that line clearly so you know what we govern and what sits outside our direct control.
Account Access
These terms apply in full to your cz11 account: registration, login, session activity, account wallet balance, bet history and any changes you make to your profile or security settings. What happens inside your account is covered here.
Transactions
Deposits and withdrawals processed through Upay or Bank Transfer fall within these terms. Each transaction is governed by the instructions and limits shown in your account at the time you initiate it. Discrepancies should be reported through our support channel.
Site Content
Game content sourced from studios in our lobby — including live tables, slots and crash games — is governed by these terms at the platform level. Studio-side rules about individual game mechanics are set by the provider and displayed where the game exposes them.
Third-Party Services
External services you connect to — your mobile wallet provider, your bank, or your internet service — operate under their own terms. We are not a party to those agreements and cannot accept responsibility for delays or decisions made by those third parties.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under These Terms
These Terms & Conditions are not one-sided. You have concrete steps available to you at any point: reviewing your transaction records, correcting details in your account, raising a question about how a rule applies to you, and requesting support when something does not look right. Your bet and session history is visible in the account area under the history tab — check it first if you notice a discrepancy, because it shows the timestamp and amount for each action taken. If a detail in your profile is incorrect, update it directly through the account settings page before initiating a withdrawal, since the information must match what your Upay or Bank Transfer account shows. For anything that requires our direct involvement — a disputed transaction, a closed-account request, or a question about how a specific rule applies — our support team is the right route. Raise the point through the published contact channel and keep a note of when you sent it.
Review Your Records
Open the history tab inside your account to see a full log of sessions, transactions and any limit changes. This is the primary reference point if you need to check what happened and when.
Correct Account Details
If your registered name, phone number or wallet identifier needs updating, do it from the account settings page. Corrections must be made before you request a withdrawal to avoid a mismatch with your Bank Transfer or Upay details.
Raise a Terms Question
If a clause in these terms is unclear or you want to know how it applies to a specific situation in your account, contact our support team with your account reference. We will respond through the same channel you used.
Request Account Closure
You can ask us to close your account at any time. Send the request through our published support route. Any pending withdrawals will be processed to your registered Upay or Bank Transfer details before the account is closed.
CONTACT ROUTES
Reach Us About These Terms
If any part of these Terms & Conditions raises a question you cannot resolve by reading this page, use one of the contact routes below. We handle terms-related queries the same way we handle account queries — through the published channels shown here. Do not share your account password or full wallet number in any message.
Live Chat
Open the chat widget from any page while you are signed in. State your account reference and the specific clause or transaction you are asking about. This is the fastest way to get a direct response on a terms question.
Email Support
Write to our support address published on the contact page. Include your registered email, the section of the terms you are querying, and any transaction ID if it is relevant. We respond to the same email you contact us from.
Account Help Centre
The Help Centre linked in the footer covers common terms questions with step-by-step guidance. Check it first for topics like withdrawal conditions, account verification, and how Bank Transfer or Upay transactions are recorded.
HOW WE HANDLE THIS
Our Approach to Policy, Data and Account Security
We are clear about how we handle the information tied to your account and the rules that sit behind these terms. The four points below cover the areas that matter most: what data we hold, how cookies function on this site, how account security is your joint responsibility with us, and how long we keep records.
Data We Hold
We store the account details you provide at registration, your transaction history and session logs. This data is used to operate your account, process Upay and Bank Transfer requests, and respond to any disputes you raise. We do not sell this data to third parties.
Cookies on This Site
We use cookies to keep you signed in across sessions and to record which pages you visit. You can adjust cookie settings in your browser at any time. Disabling all cookies may affect how the account wallet and transaction pages load on your device.
Account Security
You are responsible for keeping your login credentials private. If you suspect someone else has accessed your account, contact us immediately through live chat or email. We can review the session log and take action — but we need you to report it promptly.
Record Retention
We keep transaction and session records for the period required by the rules applicable to our operations. After that period, records are removed from active storage. You can request a copy of your data through our support channel before any scheduled deletion.
TERMS QUESTIONS
Frequently Asked Questions About These Terms
The questions below cover the points we hear most often about the cz11 Terms & Conditions. If your question is not here, use the contact routes in the support section above.
Do these Terms & Conditions apply to transactions made through Upay?
Yes. Any deposit or withdrawal you process through Upay is covered by these terms. The amount, timing and method must match the instructions shown in your account at the point of the transaction. If something does not match, raise it with support using your transaction ID.
What happens if cz11 updates these Terms & Conditions?
We publish the updated version on this page with the effective date. If you continue to use your account after that date, you are accepting the revised terms. If you disagree with a change, contact our support team to request account closure before the new terms take effect.
Can I use my cz11 account if I am outside Bangladesh?
Access depends on your local law and the regions where cz11 is available. We do not make that determination for you. If you travel outside Bangladesh, check whether access is permitted in the region you are in before opening a session or initiating a transaction.
How do I correct personal details that affect my Bank Transfer withdrawal?
Go to account settings and update the relevant field — registered name, phone or bank details — before you request a withdrawal. The information must match your Bank Transfer account exactly. If a withdrawal is already pending and the details are wrong, contact support immediately.
What can I do if I disagree with how a term has been applied to my account?
Start by checking your session and transaction history in the account area; it shows a full log with timestamps. If you still believe a term has been applied incorrectly, contact support through live chat or email with your account reference and the specific clause you are questioning.
How long does cz11 keep my account and transaction records?
Records are kept for the period required by the operational rules applicable to our services. You can request a copy of your data through our support channel at any time. After the retention period ends, records are removed from active storage and cannot be retrieved.
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